About us

Company Profile

Company description

Fuerstar is a cross-border S2B industrial products data service platform, headquartered in Zhengzhou, Henan. The company is committed to the digital construction of the supply chain of industrial supplies, assisting the industrial upgrading of cross-border industrial production and infrastructure, and realizing platformization and digitalization of high-efficiency empowerment. Oriented by customer needs, we provide data services integrating production information, product information, supply chain information, overseas warehouses, LBS localization services, customer information, and sales information.

Fuerstar's service industry mainly covers agriculture, light industry, heavy industry "non-standard equipment customization" and industrial consumables and other industries. Among them, it has 20+ advantageous production lines including power tools, labor protection supplies, welding and cutting equipment, mechanical and electrical products, building materials, mechanical and electrical equipment, instrumentation, etc. The number of SKUs exceeds 3 million. In order to realize the "door-to-door, end-to-end" overseas logistics services for customers, we have established LBS localized service outlets in more than 30 countries, opened 10+ overseas warehouses, and established an overseas supply chain system.

At present, in addition to establishing a joint laboratory with Henan University of Technology, Fuerstar has also reached long-term school-enterprise cooperation with major universities in Henan. Actively respond to local government policies, address the needs of high-level talents, provide more job opportunities, and cultivate a large number of e-commerce leading comprehensive talents to help the development of domestic cross-border e-commerce and promote friendly international exchanges.

Up to now, it has served more than tens of thousands of small and medium-sized enterprises customers, helping them to achieve digital upgrade of invoicing. Fuerstar has always adhered to the corporate mission of "creating a cross-border S2B industrial product data service platform", and is committed to empowering the vast number of cross-border industrial product manufacturers with information technology, and providing complete circulation support for more industrial product sales companies through digital infrastructure. The full-link service ecosystem built by Fuerstar ultimately serves to promote the industrial upgrading of cross-border industrial production and infrastructure.

R & D Center

The direction of the oil sector Fuerstar Group has deep research, dedicated to oil production, refining, fractionation, biodiesel, protein engineering, wheat flour processing, corn flour processing, stone flour processing, grain processing, starch processing, grain and oil storage It focuses on engineering construction and machinery manufacturing, and provides turnkey engineering services for grain and oil circular economy projects, providing users with a full range of project solutions and mature supporting products.

With rigorous design, precision manufacturing, scientific construction and dedicated and thoughtful all-round services, Fuerstar Group has won the trust and support of users. Fuerstar Group provides complete sets of equipment and services to more than 300 well-known oil and flour milling companies at home and abroad. The products are exported to more than 30 countries and regions in Africa, Southeast Asia, Central Asia, Latin America and Europe.

Technical Services

Ocean company has long carried out university-enterprise cooperation with Henan University of Technology and COFCO Zhengzhou Research and Design Institute in terms of production, education and research. Ocean has established a laboratory in Henan University of Technology and hired senior professors and experts in grain and oil engineering as consultants. The company has grain and oil industry mechanical, electrical, control and other professional more than 60 senior engineering technicians, has the strong ability of research and development and engineering design, with perfect office hardware facilities, scientific research, design, and has the perfect equipment manufacturing system and installation qualification team, committed to new product new technology development, has more than 70 patents technology.

Ocean company has long carried out university-enterprise cooperation with Henan University of Technology and COFCO Zhengzhou Research and Design Institute in terms of production, education and research. Ocean has established a laboratory in Henan University of Technology and hired senior professors and experts in grain and oil engineering as consultants. The company has grain and oil industry mechanical, electrical, control and other professional more than 60 senior engineering technicians, has the strong ability of research and development and engineering design, with perfect office hardware facilities, scientific research, design, and has the perfect equipment manufacturing system and installation qualification team, committed to new product new technology development, has more than 70 patents technology.

service support


Company philosophy

Slogan

Building a cross-border S2B industrial product data service platform

Position

Create a one-stop cross-border e-commerce platform for all industrial categories Establish a digital, platform, and intelligent self-operated logistics system Provide online and offline "information flow + commodity flow + capital flow" integrated solution.

Vision

With "Gu'anjie + MISUMI + strict selection" model Open up a cross-border online and offline integrated comprehensive service model Precipitating Fuerstar brand and platform value

service support

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Pre-sale service

(1) Patiently introduce the product and quality to users in detail.
(2) Provide users with technical consultation, including product use and maintenance, product assembly, use characteristics and other technical issues. Where users need to provide services, the company will send good engineering and technical personnel to provide customer service and technical consultation.
(3) The company has set up a service hotline for users to answer various questions about mechanical products.
Consulting Service Tel: 0371-55699336

In-sale service

(1) For new users of development, the marketing department will call the customer or go to the user site within one week after the goods are delivered to the user to understand the acceptance of the goods, whether the product quality can meet the needs of the customers, and other needs
of the customers.
(2) For those who need our guidance to install, ensure that the goods arrive and the people arrive, introduce the product to the user in time, and assist the user in the installation, and introduce the installation, use method and technical requirements.

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After-sales service

(1) When users have quality problems using our products, they will reply within 10 minutes when they receive customer service requests.
(2) Once the product has quality problems, the company is responsible for return, replacement, and repair until the customer is satisfied.
(3) Implement the "Product Quality Responsible Person System". After the contract is signed, from product manufacturing, warehousing, delivery to installation, and trial operation, the person will be responsible for the whole process, and the quality of the project will be improved.